Hosting Tech Support
Feb 4, 2016
Brownrice is looking for a Support Tech with very-strong communication skills as well as web development and Linux Systems administration experience. i.e. You must be well-spoken, well-written, a nice person, and be able to code HTML, PHP, and feel comfortable on the Linux command line.
Compensation: Hourly pay equal to $30k to $60k depending on skills and experience. Full-time employees receive vacation pay, retirement benefits, and health insurance benefits.
This is as on-site, full-time position. Applicants who are not able to work with us in our offices on a daily basis will not be considered for this position.
The ideal candidate would have:
Superior phone and written communication skills.
Strong organizational skills.
Some experience as a web developer in a commercial development environment.
Some experience in a technical support capacity specifically related to hosting.
Typical duties might include:
First-line tech support for our hosting clients: Email configuration, hosting set-up, and general troubleshooting.
Second-line tech support: Helping diagnose customers web site and VPS performance issues, supporting developers, and diagnosing advanced spam and domain name issues.
Documenting customer support requests and adding to our wiki knowledgebase.
Ordering server compenents, building servers, and responding to server and network outages.
This is a full-time (32 to 40 hours per week), on-site employee position in our Taos offices.
Apply by sending your resume with cover letter to firstname.lastname@example.org