Hosting Tech Support
FullTime
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Brownrice Internet
Job Posting
Contact
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Feb 4, 2016
08:17 pm
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Brownrice is looking for a Support Tech with very-strong communication skills as well as web development and Linux Systems administration experience. i.e. You must be well-spoken, well-written, a nice person, and be able to code HTML, PHP, and feel comfortable on the Linux command line.
Compensation: Hourly pay equal to $30k to $60k depending on skills and experience. Full-time employees receive vacation pay, retirement benefits, and health insurance benefits.
This is as on-site, full-time position. Applicants who are not able to work with us in our offices on a daily basis will not be considered for this position.
The ideal candidate would have:
Superior phone and written communication skills.
Strong organizational skills.
Some experience as a web developer in a commercial development environment.
Some experience in a technical support capacity specifically related to hosting.
Typical duties might include:
First-line tech support for our hosting clients: Email configuration, hosting set-up, and general troubleshooting.
Second-line tech support: Helping diagnose customers web site and VPS performance issues, supporting developers, and diagnosing advanced spam and domain name issues.
Documenting customer support requests and adding to our wiki knowledgebase.
HTML/PHP/JavaScript coding for our internal and external web sites and dashboards.
Ordering server compenents, building servers, and responding to server and network outages.
This is a full-time (32 to 40 hours per week), on-site employee position in our Taos offices.
Apply by sending your resume with cover letter to jobs@brownrice.com
html
mysql
communication skills
linux
php
hosting
phone support
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